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frequently asked questions

When will my order ship?

We aim to process and dispatch all orders within 72 hours of receiving the order and usually sooner.


How long will my order take to get to me?

Delivery in territory of Latvia within 3 working days after receipt, Estonia and Lithuania within 5 working days after receipt of the payment, elsewhere in Europe within 5-14 working days after receipt of payment, elsewhere in the world within 10-30 working days after receipt.


Do you ship worldwide?

We ship to Europe and worldwide, please take into consideration the time it takes for orders to be processed through customs whilst placing an order.

Disclaimer: SIENÂZIS is not responsible for any charges that may be incurred at customs; this is the responsibility of the customer receiving the product.


Can I return my order if it's been damaged?

Due to hygiene reasons we cannot offer a refund or exchange on any product which has been used or opened.


In the unfortunate event that your products are damaged in transit, please contact us here or at we can arrange a replacement or refund.

Yarrow tea
blueberry tea
raspberry tea
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